You can delete your Trace account at any time, from the app or without it.
In the app
1.
Open Settings › Your account.
2.
Tap Delete account, then confirm.
Trace deletes your account and signs you out. Photos that were still uploading are removed by a later cleanup, which also retries any step that fails.
Without the app
Email support@mysupplementsapp.com from the address on your account, with the subject "Delete my account". If you signed in with Apple and hid your email, write from any address and tell us the date you created your account. We'll confirm it's you and delete the account within 30 days.
What is deleted
•
Your account: email address, sign-in identifiers and account settings.
•
Photos and descriptions on our servers linked to your account.
What we keep, and why
•
Technical and security logs, only as long as we need them to run and protect the service, or longer to investigate a security incident.
•
Backup copies of our database, until those copies are deleted. Automatic backups are kept for seven days; copies kept to restore the service after a failure can be kept longer. We use them only to restore the service.
•
Records of how often AI features were used, with no content, for limits and security.
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Product research requests still in our servers' memory, until they're cleared.
•
Trace Plus records, for support, refunds and the financial and tax records the law requires (our
Privacy Policy, section 8).
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A record that you asked for deletion, as proof we did it.
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Information we must keep by law, only as long as the law requires.
•
De-identified, aggregated statistics that can't identify you.
Your journal on your phone
Your journal isn't on our servers, so deleting your account doesn't delete it from your phone. To delete it, open Settings › Your data › Delete all data, or delete the app. Copies in your phone's own backup (iCloud or Google) are controlled in your phone's settings.
If you signed in with Apple, you can also stop using your Apple Account with Trace in your iPhone's settings: Settings › [your name] › Sign-In & Security › Sign in with Apple.
Questions: support@mysupplementsapp.com
If you use Trace without an account
On iPhone and Android you can use Trace's AI features without an account, so there's no account to delete. Meal photos you sent are deleted automatically, normally within a day, and your phone's daily allowance count is kept only in our servers' memory. Its monthly usage record (how many times each AI feature was used and the estimated cost, with no content) is kept for the current and previous month, then deleted. Deleting the app removes its key.