Effective date: November 5, 2026
This policy explains how MySupplements LLC ("we") handles consumer health data about people in Washington and Nevada. Our general
Privacy Policy has the full details and applies too.
Consumer health data we collect, and why
Most of what you log in Trace stays on your phone, and we don't receive it. We collect consumer health data only when you use a feature that needs it, and only to provide what you asked for. Food barcode and supplement catalog lookups work without an account on iPhone and Android, and so do AI features, within a daily allowance.
Food and nutrition
Examples
Meal photos, descriptions and corrections, foods and amounts
Why
To identify foods and estimate nutrients
Drinks
Examples
A photo of your cup, sometimes with your hand, and the phone's measurements of it
Why
To estimate how much your cup holds
Supplements and medications
Examples
Search words, barcodes and product identifiers; for product research, a product's name or barcode, its category and the app's language
Why
To find the product and its label
Searches
Examples
Food search words with candidate foods; unfamiliar Korean or Japanese search words
Why
To rank food matches, check brand names and translate search words
Inferences
Examples
Nutrient estimates made from the above
Why
Returned to you in the app
We also process your account details (such as your email address) to sign you in. That isn't consumer health data on its own. Without an account, we process an identifier for a key your phone makes for Trace, to confirm it's the genuine app and to count daily and monthly allowances; it isn't linked to your name or email.
We keep this data only as long as we need it to provide the feature. Uploaded meal photos are deleted automatically, normally within a day, and cup photos aren't stored. Our general
Privacy Policy, sections 3 and 8, has the details.
Where it comes from
From you, through the app. We don't buy health data or receive it from data brokers.
What we share, and with whom
We share consumer health data only with service providers to run the features you use. Most work under a contract with us that makes them our processors:
•
Hosting and accounts: a cloud hosting provider in the United States.
•
AI analysis: AI service providers that identify foods and amounts, estimate what a cup holds, research products and translate search words.
•
Photo and meal checks: a service provider that checks meal photos and descriptions, matches foods and ranks food search results. It currently works under its own published privacy policy, which says it doesn't train on what it receives, rather than under a contract with us.
Lookups send only the search words, barcode or product identifier needed, without your account details, to the databases and product catalogs that answer them, directly or through our servers. A lookup can still suggest a health interest. When you scan a food barcode that the public food databases don't know, our servers may look up the barcode number in a commercial food database. It receives only that number, without your account. See Data sources and our
Privacy Policy, section 3.2.
The kinds of providers we use are on our
Service providers page, and we'll tell you which providers received your data if you ask. We have no affiliates that receive consumer health data.
We don't sell consumer health data.
Your consent
We collect and share consumer health data only as needed to provide the features you ask for. If we want to collect or share it for any other purpose, we'll ask for your consent first, separately for collecting and for sharing. You can withdraw a consent you've given at any time.
Your rights
You can:
•
confirm whether we collect, share or sell your consumer health data;
•
get a list of all third parties and affiliates with whom we've shared it, with their contact details;
•
have it deleted, which we pass on to our service providers.
To use these rights, email support@mysupplementsapp.com, or delete your account in the app (Settings › Your account › Delete account). We'll verify your request and respond within 45 days, extendable once by 45 days when reasonably necessary.
Contact
support@mysupplementsapp.com · MySupplements LLC, 108-14 72nd Ave, Forest Hills, NY 11375, USA